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Community Trigger

The Community Trigger is a tool to help victims ensure organisations are tackling anti-social behaviour.

The Community Trigger process gives victims and communities the opportunity to ask the council, registered housing providers and the police to review their response to a report of anti-social behaviour. The trigger can be used if you believe that, after repeatedly reporting a problem, no action has been taken to try and address your complaint and you want a case review. It was introduced by the Government as a part of the Anti-Social Behaviour, Crime and Policing Act 2014.

The London Borough of Merton already takes a multi-agency approach to tackling anti-social behaviour. The trigger should not be used to report general acts of crime or anti-social behaviour. It is also, not a complaints procedure. If you would like to complain you will need to follow Merton’s complaints procedure

How to use the Community Trigger

The Community Trigger can be used if:

If you (as an individual), a business or community group, have complained to the council, police or a registered housing provider about three incidents about an  anti-social behaviour issue in the last six months and you consider no action has been taken.

You can either:

  • fill out the Community Trigger form and email it to,with the subject heading 'Community Trigger';
  • post the completed form, or write a letter to the Community Trigger Panel, Safer Merton (ASBU), Civic Centre, Morden SM4 5DX;
  • telephone 020 8274 4907 and say you wish to activate a Community Trigger.

You will need to provide details of each time you have complained, to who you have complained (name, organisation and/or reference number) and information about the anti-social behaviour.

You will receive acknowledgement of receipt of your Community Trigger activation within 3 working days.

If you have an on going complaint that is currently being dealt with then it is not suitable for the Community Trigger.

What to expect from the Community Trigger process

Merton’s Community Trigger Panel includes Safer Merton’s Anti-social Behaviour Unit, Merton Police and Circle Housing Merton Priory, Merton’s largest social housing provider. Once a Community Trigger has been activated, Safer Merton will contact the Community Trigger Panel, and any additional organisations involved, to decide whether the threshold has been met. The Panel’s decision will be communicated to you within 10 working days of the meeting.

If the trigger has not been met this will be explained to you. Any problems of anti-social behaviour you have reported will be progressed under normal casework conditions.

If it has been met, a case review will be undertaken, sharing the information between the agencies involved. This will include what action may have been taken and if any additional actions can be explored.  You will be updated with the findings of the case review and any other action proposed, and the relevant lead agency will work with you on addressing the issue.

If the trigger process is not what you require as this is the first time you are reporting an anti-social behaviour issue, please go to:

Safer Merton Anti-social Behaviour Team

Contact us

In an emergency dial 999.

For reporting crime please contact the police on the non-emergency telephone number 101, or visit their website Metropolitan Police website.

Anti-social Behaviour Unit
Safer Merton
Merton Council
Civic Centre
London Road

Telephone: 020 8274 4901

This page was last updated on Monday 19 January 2015

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