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Healthwatch Merton

The Health and Social Care Act 2012 replaced the previous public and patient engagement mechanism, Local Involvement Network (LINk), with a new body called Healthwatch. The Act required local authorities with adult social care responsibilities to commission a local HealthWatch from 1 April 2013.

Following an open procurement process we decided that the new Healthwatch Merton is to be run by the borough's award-winning Merton Voluntary Service Council (MVSC). We awarded the Healthwatch Merton contract to MVSC because of their excellent knowledge of Merton and strong record of engaging with the many diverse communities. Their experience and knowledge about health and social care services working within Merton is also another strong quality.

Healthwatch Merton website

Healthwatch Merton joins a network of Healthwatch organisations across England

The role of Healthwatch Merton

Healthwatch Merton will ensure the views of patients and carers are heard, giving them the opportunity to share their concerns and opinions about their local health and social care services.

Healthwatch Merton will be responsible for:

  • Providing information and advice to the public about accessing health and social care services and choice in relation to aspects of those services;
  • Making the views and experiences of people known to Healthwatch England helping it to carry out its role as national champion;
  • Making recommendations to Healthwatch England to advise the Care Quality Commission to carry out special reviews or investigations into areas of concern;
  • Promoting and supporting the involvement of people in the monitoring, commissioning and provision of local care services;
  • Obtaining the views of people about their needs for and experience of local care services and make those views known to those involved in the commissioning, provision and scrutiny of care services
  • Making reports and make recommendations about how those services could or should be improved
  • Representing the voice of local communities at the Health and Well Being Board

Get involved

There is a wide range of ways that residents, service users and local organisations can get involved in the work of Healthwatch. As well as public meetings open to all, Healthwatch will carry out investigations in to important areas of interest involving those who know best about the services - the people who use them.

More information about how you can get involved please see the Healthwatch Merton website, email or call 020 8685 2282


See also

Contact us

Consultation and Community Engagement Team
Merton Council
Civic Centre
London Road

Telephone: 020 8545 3896

This page was last updated on Tuesday 24 February 2015

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