Merton Council

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Contact Parking Services

By telephone

020 8545 4661

Please note that calls are recorded for training and monitoring purposes.

There are 8 options on the voice menu: 


Description Hours of Availability


Pay a Penalty Charge Notice (PCN)

Monday to Friday, 9am to 5pm


Parking permit and bay suspension enquiries

Monday to Friday, 10am to 4pm


Report illegal parking

Monday to Saturday,7am to 10pm

Sundays 11:45am to 4pm.


Advice about PCN appeal process

Monday to Friday, 11am to 4pm


View CCTV footage of parking/traffic contravention

Monday to Friday, 9am to 4pm


Debt recovery/cases registered with the Environment and Traffic Adjudicators (ETA)

Monday to Friday, 9am to 5pm


Report a faulty pay & display ticket machine

Monday to Friday, 9am to 5pm


Blue Badge enquiries

Monday to Friday, 9am to 5pm

You can pay a PCN via the automated telephone payment system, 24 hrs a day, 7 days a week. The number for this service is 8545 3518, option 2.

If you are calling with regards to a Penalty Charge Notice (PCN), please note that our officers can give procedural advice but cannot discuss the details of the case with you.

If you wish to make a representation (challenge) against a PCN you must do so in writing. Our officers cannot accept verbal representations.

Details on how to challenge a PCN can be found on the following page:

Appeal a penalty charge notice (PCN)

By email

For general queries:

For permit/bay suspension queries:

You will receive an auto-acknowledgement to confirm that that your email has reached us.

Our offices are open Monday to Friday 9am to 5pm. We aim to respond to general enquiries within 15 working days. Please note that it may take longer for us to respond to representations (challenges) against PCNs.

By post

Parking Services
The London Borough of Merton
Civic Centre
London Road

This page was last updated on Monday 9 November 2015

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